Appointments are required. We encourage you to schedule appointments well in advance, especially prior to major holidays. Please note that upon scheduling your appointment, you will be asked to place a 50% deposit of the service to guarantee your reservation. Please refer to our cancellation policy prior to reserving your appointment time. Scheduling an appointment is your acceptance of this policy.
As a courtesy, our system automatically emails appointment reminders 48 hours prior to the scheduled service. If you choose not to provide us with your email address, we are unable to offer you a reminder at this time. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.
Please arrive 5-10 minutes early to your appointment, so you’ll have plenty of time to grab a beverage and/or snack and do any paperwork that may be required. Late arrivals will limit the time of your service, as your appointment will end at the scheduled time to accommodate the next client’s appointment. We will do our best to accommodate you; however, in some cases it may be necessary to reschedule your appointment. In such cases, the cancellation policy will apply.
We accept Visa, Mastercard, Discover, American Express, and cash. State sales tax will be charged where applicable.
Product Return Policy
We think our products are the best and we think you’ll enjoy them just as much. But if you are unhappy with a product purchase from Wink, please return the unused item with a dated receipt within 30 days of purchase and we will gladly return or exchange the item. We cannot issue cash refunds. Unopened items returned after 30 days with proof of purchase will be refunded a store credit only. Due to health regulations, we cannot accept opened and /or used returns.
*Exception: A refund, store credit or product exchange may be given for any opened item that is returned due to an adverse reaction that a client has experienced while using that product. The client must consult with a technician prior to receiving a credit or exchange of the product.
Service Return Policy
All treatments and packages are non-refundable. Any unused services in your package will not be refunded.
Gift cards are not redeemable for cash and cannot be replaced if lost or stolen. Please note that gift cards may not be returned or exchanged.
All appointments must be secured with a 50% deposit of the scheduled service (we accept Visa, Mastercard, Discover or American Express) to ensure your appointment time. Don’t worry, we do not disclose this information to any other party. Your card number is encrypted and securely kept in your client file.
We understand that sometimes things can suddenly pop up, but please provide us with a minimum of 24 hours to cancel or reschedule your appointment. If appropriate notice is not given you will be charged 50% of the scheduled service. If you do not notify us at all, (no-show), the service will be considered rendered and 100% of the scheduled service will be charged. Should you arrive late for a scheduled appointment and time does not allow us to perform some or all of your treatment, the full amount of the service will be charged. Appointments made last minute, (less than 24 hours prior to service), are not exempt from this policy.